Success stories

“Charlie and Jen did a wonderful job and made selling my condo seamless! Charlie helped me buy my condo back in 2021, so when it was time to sell, I knew I could reach back out to him. My schedule during this time was pretty busy with finishing school and starting surgery residency, plus I am a first-time owner, so I did not know what all to expect with selling. They helped me find painters, cleaners, handymen, and a photographer. I was on vacation when we started showings, and it was so easy to keep updated on how things were going via their showtime app. Charlie is knowledgeable about the market, especially the Madison area. I always felt like I could ask any question at any time. I can’t thank them enough for their hard work and for the many people on their team. I would recommend them to anyone new to homeownership, well experienced with buying/selling, or with a really busy schedule!”

“Worked with Jen Fenster throughout my buying process and let me tell you she’s been a wonderful part of the whole experience. I cannot thank Jen and the Wills Agency for making my first buying experience a joyful and exciting one!”

“It’s hard to capture in words how grateful we are to the Wills Agency! They made our huge transition of selling our home of 14 years and buying a brand new home feel so smooth and quite fun! Charlie and Jen treated us with genuine care and respect, listening carefully and responding to all our questions along the way. Our timeline was a quick one because, with the Wills Agency’s help, we found the perfect home within our first few days of looking, complete with an accepted offer. The Wills Agency website was a big part of our search, and helped us quickly organize several showings on the same day that first week. Charlie was very helpful that day, helping us make sense of what we were seeing and not seeing, and offering his expertise when asked, allowing us to take the lead. He quickly talked us through making a competitive offer, again ensuring we were comfortable the whole way, an offer that was accepted that day! This meant quickly turning around our current home to sell, again something Charlie, Jen, and their team walked us through, step-by-step, from decluttering to staging to photos to the steps they recommended to maximize the value of our home for when it went on the market. With their help and patient responsiveness to our many phone calls, we were able to put our home on the market within a few weeks, secure an accepted offer within a few days, and align our closing date to ensure a smooth selling/buying process. They patiently walked us through the offer we were given, again allowing us to take the lead, offering their thoughts when asked, and making us feel comfortable saying “yes.” This all meant time during the day, in the evening, and on weekends. At no point was anyone on the team unavailable to answer our questions, negotiate on our behalf, and turn paperwork around to make everything official. When we weren’t asking questions, they checked in, anticipated our needs, and eased any anxiety we might have. Through the process, the Wills Agency team was also mindful of our daughters, involving them in conversations when appropriate and including them in the thoughtful gift baskets they brought us upon selling, buying, and closing on our homes. The personal touches throughout were way above and beyond! This is the second home we’ve worked with Charlie and his team to buy/sell, and we would work with the Wills Agency again without hesitation!”

“We have utilized Charlie and his team a few times and would highly recommend their expertise and services. I live out-of-state and the sales of our properties required a lot of communication and access to his network of professionals. They knocked it out of the park!”

“Charlie Wills and his team helped us navigate a move from Chicago to the Madison area. He was a tremendous help in educating us on the Madison market, listening to our needs, and successfully navigating the offer process during a fierce buying market in order to help us buy our dream home. We had limited time to move and he helped us negotiate successfully amongst multiple other offers- we truly appreciate his help, knowledge and support to help us purchase a home we love. Every step of the way he and his team provided superb customer support and helped us quickly address any questions or concerns that came up along the way. The home we purchased needed some significant cosmetic updates and Charlie connected us with key people who could quickly help us with those updates before we moved in. Charlie and his team came highly recommended from a close friend and we would certainly recommend him to any friends in need of a Madison realtor.”

“We have used the Wills team to both sell our property and purchase a new one. They do a great job identifying properties we are interested in on the purchase side. They also fairly evaluating the property we were selling and keep us up to date on the entire process for listing to selling.”

“We recently worked with Charlie and his team and could not be happier with the results. Charlie was professional, responsive, knowledgeable and we were very happy with how the sale of our home went. Charlie was able to help us with every stage of our real estate process (selling and relocating within Madison) and we were really happy with the end result and Charlie’s knowledge about the market, resources for our new home and approach to the sale of our home that worked for our family. I plan on working with Charlie and his team in the future and feel that they clearly stand apart in the Madison market as a group that brings value and caring to their clients in this sometimes stressful and complicated process.”

“Charlie has been a delight to work with, so has his team. We have felt incredibly supported throughout every step of wanting to sell our house, guiding our decisions to get it ready for sale, selling and starting the building process on a new home. Always responsive, always positive and direct - all appreciated and we have already referred others to them!”

“I have a lot to say and hope I can appropriately convey this in the best possible way. I moved to Madison from the east coast just after COVID restrictions were lifted, which meant that Charlie was forced to live stream home visits so I could check them out. Mind you, I'd never stepped foot in Madison, so I really had no clue what I was looking for and was (still am) geographically challenged. I had to move to Madison city/site-unseen for my job. Charlie never hesitated or paused knowing that it may require more work on his end- I needed to lean on him and his knowledge to somehow figure out where I wanted to plant my seeds in Madison. He was patient from the start - he live-streamed home visits, he took time to explain things and he helped me find the perfect home. That said, and this has happened with every single real estate agent I've worked with....I am paying much more than I should be vs. my salary. About 50% of my salary is going towards my home, taxes and insurance. This keeps happening - I don't blame anyone but myself because I need to trust my gut. In fact, I probably shouldn't have even been approved for my loan because of this. For most people, esp if you work in the private industry, the assumption is that no matter where you move, your salary will increase annually, which means you can cover more of your mortgage. Unfortunately, I'm in a public service career and my taxes and insurance increases have far outpaced my salary increases. But..... Soon after moving here, my job was in jeopardy, and in many ways, still is. I asked Charlie about potentially selling my house - I wasn't certain but I wanted to keep it if at all possible but realized I'd bit off more than I can chew. He took time....on a Saturday....to come over and meet with me....he took time to break down #s if I chose to sell my home. He also took time to provide ways to keep my house despite struggling financially (roommate, AirBNB, taking my equity to upgrade my basement to rent, taking a second job, etc). I can't say this loud enough...salesmen are salesmen. They are in it for the profit. But, NOBODY had to take time to do this....on a weekend....to break down all the #s....esp to KEEP me here. He would have profited more had I sold my house. But, he approached it from all angles to keep me here. And, I'm still here, and I can't thank him enough for taking time to listen, understand and provide options. I'm so thankful I didn't sell and Charlie will be my first call if/when I ever sell.”